We recieved the following yesterday from Appointment.com – our online Calendar System hosts;
“Dear Valued Customers,
We regret to inform you that our email service provider was recently compromised, and addressing this issue will require extensive work over the coming months.
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As we understand the critical importance of email functionality to your business, we recommend transitioning to another email provider to ensure minimal disruption to your operations. While it pains us to make this recommendation, we believe it is the best course of action given the circumstances.”
This is a major obstacle for us!Â
1. No new Registrations will be possible as the registrant will never get a Registration Confirmation Email with their password! We don’t have access to their passwords, so we can’t help them login.🫤
2. Existing Customers that reserve online will never recieve their Reservation Confirmation Emails!
We can watch for those to occur manually, and forward our copy, but that a lot of extra effort and much confusion will ensue. 🫤
For this reason, we’re forced to shut down the online Booking system within the 2 month window. Our regrets…
💥💥Request ANY and ALL Reservations by email to lets.toure@gmail.com until further notice.💥💥
3. Most reservations are occurring as Custom Reservation Requests, (2 months plus 2 weeks window) – made possible with the manually created Calendar Preview. We will be aware of every one as it’s happening, so it will be possible, but onerous, to manually create & email a facsimile of their Reservation Confirmation Email in a timely fashion. 🫣
4. The Reservation Reminder Emails that are automatically sent 6 days prior to arrival will no longer occur! Firewood lock combinations particularly are a crucial part of the Reminders, as well as many other helpful suggestions and weblinks. Again a manual facsimile of the Reminder will have to be generated and sent. 🫣
Please bear with us as this Appointment.com fiasco is completely beyond our control. It will take extra effort by all parties to get thru this busy winter season, frustrations are inevitable we expect at this early point.
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only respond with vital existing Reservation info requests, I’ll have no time to discuss anything of a lesser nature.
Russ Hendry – CVHS